14-Day Free Trial No long-term contracts • Monthly billing

Every Customer Message Handled. Every Opportunity Protected.

When messages slip through inboxes, chats, or apps, revenue disappears quietly. Elira Support manages your customer conversations across website chat, email, SMS, and messaging platforms so nothing gets missed and nothing gets lost.

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Real human agents Omnichannel coverage Lead qualification 24/7 Availability
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Average First Response
0%
Quality Conversations
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Conversations
Live chat • Lead capture • Weekly insights
Performance snapshot Biweekly report
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Chats this week
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Qualified leads
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Booked calls
Conversation preview
Hi! 👋 What can we help you with today—an estimate, booking, or a quick question?
I need an estimate. How soon can you come out?
Absolutely—what’s your zip code and what kind of work is it? I’ll send over the soonest available times.
I have tomorrow at 10am or 2pm available.
Perfect—let’s book you in for 10am tomorrow.
Sounds good! That works for me Thank you!
Lead delivery
Email • Google Sheets • CRM
Try the 7-Day Trial

Website chat, email, SMS, and messaging apps managed in one unified workflow.

Website Website
Mail Mail
sms SMS
WA WhatsApp
facebook-messenger--v2 Messenger
facebook-new Facebook
instagram-new Instagram
linkedin LinkedIn
telegram-app Telegram

Why Teams Trust Elira

Support That Feels In-House Without the Hiring Burden

A trained support team that speaks in your voice, follows your workflows, and protects your customer experience.

Feels In-House Customers feel like they’re speaking to your internal team, not a script reader.
Professional Support No recruiting, no HR, no supervision overhead. Just structured support.
Scalable Coverage Volume grows? Coverage scales. Quality stays consistent.
Clear Reporting Support becomes measurable, Not invisible.
Seamless team extension Cost-efficient quality Reliable coverage Clear reporting

What You’re Losing Without This

Every Missed Conversation Is Lost Revenue

Elira Support doesn’t just answer chats. We manage conversations across your inboxes, apps, and website. Every message is treated like potential revenue.

Speed Wins Deals

Instant response whether it’s chat, email, or messaging apps before they move on to a competitor.

Capture Qualifying Leads

We turn conversations into structured opportunities your team can act on.

Stop Internal Interruptions

Your team shouldn’t live inside inboxes. We filter and prioritize so they focus on execution.

Support That Improves

We analyze conversation patterns and refine workflows to increase conversion month after month.

How Elira Fits Into Your Operations

Flexible Support, Deployed Where You Need It Most

Elira becomes your outsourced communication deployed exactly where your customers reach you.

Omni-Channel Management

Chat widget setup + customization
Visitor info capture + pre-chat forms

Getting Started

Launch support in days, not weeks

Most clients need one onboarding call. We set up the widget, align on FAQs and workflows, then go live with brand-matched scripts.

Connect Your Systems

Secure setup for chat, email, CRM, and website access.

We connect the tools behind your customer experience, including your website, CRM, business email, and chat settings, so everything is ready for a smooth and professional launch.

Define Your Workflow

We learn how your business handles leads, emergencies, service areas, and scheduling.

We gather the operating details that matter most, from service radius and office hours to dispatch logic, pricing guidelines, and escalations. So every inquiry is handled the right way.

Launch, Refine & Grow

Go live with brand-matched support and ongoing improvement.

After setup, we launch with scripts tailored to your business and continue refining performance through lead insights, workflow improvements, and reporting that helps you convert more conversations into booked jobs.

Engagement Options

Structured Support. Predictable Investment.

Choose the level of operational coverage that aligns with your inquiry volume and internal capacity.

Hiring and managing in-house support typically exceeds $3,000–$5,000 per month in salary, supervision, and overhead.

Essential Coverage

Business Hours Coverage
Monthly Reporting
$499
per month

Conversation management across your primary customer messaging channels during business hours.

  • Dedicated live chat management
  • Structured lead intake & qualification
  • Categorization and tagging
  • Lead delivery via email or CRM
  • Conversation documentation
  • Monthly performance summary
  • Dedicated account point of contact
Get Started
Designed for moderate inquiry volume.

Extended Coverage

Extended Availability
Priority Handling
$799
per month

For growing teams that require broader coverage, deeper qualification, and structured routing support.

  • Everything in Essential, plus:
  • After-hours & weekend coverage
  • Email + messaging platform handling included.
  • Advanced qualification workflows
  • Appointment scheduling support
  • CRM integration assistance
  • Weekly reporting & optimization insights
  • Priority conversation handling
Get Started
Built for higher inquiry volume and expanding teams.

Custom Engagement

Full-Day or 24/7
Advanced Reporting
Tailored Pricing
According to you needs

For high-volume, multi-service, or multi-location businesses requiring tailored support deployment.

  • Full-day or 24/7 coverage
  • Campaign & seasonal overflow management
  • Custom qualification frameworks
  • Advanced reporting cadence
  • Dedicated strategic onboarding
  • Custom integration planning
Request Custom Plan
 

Most Frequently Asked Questions

Let’s Build Your Communication System

How does Elira Support work?
We become an extension of your team. After onboarding, a dedicated small team works on your account, handling live chat conversations on your website using your tone, FAQs, and escalation rules.

All you need to do is onboard us with clear details about your business, goals, and how you want conversations handled. From there, we take care of the rest. During onboarding, we also share practical ways to improve your website experience, chatbot flow, and live chat setup to increase engagement and conversions.

Beyond day-to-day support, we help optimize interactions over time. This includes refining chat scripts, improving response flows, and identifying opportunities to enhance customer experience. You'll receive biweekly performance reports with clear insights on chat activity, leads, and response quality.

Our plans are flexible and can be customized based on your monthly needs, coverage requirements, and growth goals.
Do you offer a free trial?
Yes. We offer a 7-day structured trial so you can experience how our live chat support works before committing. The trial includes onboarding, real human agents handling conversations, and live chat support aligned with your business needs.

There's no long-term commitment required. At the end of the 7 days, you can continue, adjust your plan, or opt out with no obligation.
What does the onboarding process look like?
Onboarding starts with a short Google Meet call where we learn how your business works, your customers, and how you want conversations handled. From there, we set up the chat widget, review FAQs, and align on workflows. The process is structured and usually completed within 1–2 business days.
Will we need multiple calls or meetings?
Most clients only need one onboarding call. If your setup is more complex, we may schedule a quick follow-up to fine-tune details and ensure everything runs smoothly.
Is this real human support or AI?
All customer conversations are handled by trained human agents. We focus on real, thoughtful responses that feel natural to your customers.
Can you match our brand voice and processes?
Yes. We adapt to your preferred tone, scripts, and internal processes so customers feel like they're speaking directly with your team.
What hours do you provide support?
We offer business-hours coverage aligned with your timezone, with options to expand coverage as your needs grow.
How do you handle questions that require escalation?
We follow clear escalation rules agreed during onboarding, routing complex or sensitive requests to your team without delays.
Will we receive performance updates?
Yes. You'll receive clear reporting on chat volume, response times, and lead quality so you always know how support is performing.
Are there long-term contracts?
No long-term commitments. Our plans are billed monthly, giving you flexibility as you scale.
How do payments work?
Payments are processed via secure ACH or wire transfer. Once your service scope is finalized, we issue a formal invoice with clear payment instructions. This approach supports customized service plans while maintaining a secure and transparent billing process.
How often will I be billed?
Billing is handled on a monthly basis. Invoices are issued at the start of each billing cycle, with services continuing uninterrupted throughout the active term. Billing schedules and renewal timing are communicated clearly in advance.

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Let’s build your support system