7-Day Trial No long-term contracts • Monthly billing

Never Miss a Lead Again

Live chat coverage that captures visitor details, qualifies inquiries, and sends leads to your email, sheet, or CRM — so you can focus on the work.

Start at $499 Get a Quote

Real human agents Brand-aligned tone Lead qualification Appointment booking Reports & transcripts

Typical first response target

Quality + consistency focus

Fair-use chats (Basic plan)

Live chat • Lead capture • Weekly insights

Performance snapshot Biweekly report

Chats this week

Qualified leads

Booked calls

Conversation preview

Hi! 👋 What can we help you with today—quote, booking, or a quick question?

I need an estimate. How soon can you come out?

Great—what’s your location and the best number to reach you? I’ll get you booked.

Lead delivery

Email • Google Sheets • CRM

Try the 7-Day Trial

Connect Everywhere

Messenger

Website

Mail

SMS

Messenger

Website

Mail

SMS

Exciting Features

Why Service Businesses Choose Elira Support

Done-for-you chat coverage that captures visitor details, qualifies leads, and routes them to the right next step. Setup is included, and you get transcripts plus a clear performance summary.

Support That Actually Converts

Fast replies and proven scripts that turn website conversations into qualified leads and booked appointments.

Lead Quality Tagging

We ask the right questions, tag lead quality, and hand off or book seamlessly—no guesswork.

Less Work, Clear Results

We handle the conversations and reduce your team’s workload while you see what’s working and what to improve.

Reporting & Accountability

Biweekly insights and transcripts so you always know the outcomes and next steps.

Why Choose Us?

Built for support first, not shortcuts

We focus on real conversations, fast response times, and customer experiences that feel human—not scripted.

Seamless extension of your team Our agents work as part of your business, aligned with your tone, processes, and goals so customers never feel a handoff.

Cost-efficient without cutting quality You get professional live chat support without the overhead of hiring, training, or managing an in-house team.

Reliable, scalable coverage From business hours to expanded coverage, we scale with your demand without compromising consistency.

Clear reporting & measurable results Transparent performance tracking so you always know what’s happening, what’s improving, and what to do next.

More leads. Less work. Clear results.

Weekly or biweekly summaries with transcripts—so you can improve scripts, boost conversions, and stay in control.

Lead capture Appointment booking CRM handoff

Solutions

Our best solutions, tailored to your needs

Choose what matters most right now—instant engagement, lead generation, automation, or sales support. We can grow it from there.

Instant visitor engagement

Elira Support provides real human live chat agents trained to match your brand voice and business goals. We engage visitors in real time, answer questions instantly, and guide them toward the right action—whether that’s booking a service, requesting a quote, or completing a purchase.

Live chat support (real agents)

Business hours coverage (timezone aligned)

Chat widget setup + customization

Visitor info capture + pre-chat forms

HubSpot

Zoho

Google Sheets

Calendars

Web Forms

How it works

Launch support in days, not weeks

Most clients need one onboarding call. We set up the widget, align on FAQs and workflows, then go live with brand-matched scripts.

Onboard & align

Short call to learn your business, tone, FAQs, escalation rules, and what a “qualified lead” looks like. Typical onboarding completes in 1–2 business days.

Go live with coverage

We handle live chat (and email/forms on Premium), capture visitor info, qualify inquiries, and route hot/warm/cold leads to your next step.

Improve & report

We refine scripts and flows over time and deliver biweekly insights with transcripts so you always know what’s working and what to optimize.

Testimonials

Feedback from busy service teams

Replace these with real quotes later (LinkedIn / client feedback). The layout is ready for drop-in.

“We stopped losing leads after hours. Elira’s team qualifies inquiries and books calls while we’re on jobs.”

Operations Manager Home Services Company

“The scripts feel human, not robotic. We get cleaner lead details and fewer back-and-forth messages.”

Owner Local Services Business

“Reporting is simple and actionable. We can see what questions visitors ask and optimize our site around it.”

Marketing Lead Service Brand

Pricing plans

Find the right plan for you

Flexible monthly plans with fair usage limits. No long-term commitments.

Basic

Up to 1,500 conversations/mo

Premium

Sales-focused

Best value

$799

per month • built to convert leads

Everything in Basic, plus email + forms, advanced qualification, appointment booking, CRM integrations, and weekly insights.

Live chat + email support
Website form handling
Advanced lead qualification scripts
Hot/warm/cold lead tagging
Appointment booking or sales handoff
CRM integrations (HubSpot, Zoho, etc.)
AI-assisted chatbot trained on your business
SOP-based responses + brand tone enforcement
Weekly performance insights
Conversion optimization suggestions
Priority handling
Dedicated account manager

Start Premium (Book a Demo)

Higher usage: up to 3,000 conversations/month fair usage.

Add-Ons

Customize your coverage

Stack these on Basic or Premium to expand coverage, speed, and conversion follow-through.

Website + Performance

Website Modernization + Speed Boost $700 one-time setup + $100/month maintenance. Includes font/spacing updates, modern UI adjustments, mobile improvements, speed optimization, image compression, and ongoing updates.

$700 + $100/mo

24/7 Coverage

24/7 Coverage Upgrade $399/month for round-the-clock support. Includes 1 live agent + 1 AI agent working together to provide continuous coverage, even outside business hours.

$399/mo

Lead Follow-Up

Lead Follow-Up Automation $150/month. Instant automatic follow-ups so every lead is acknowledged immediately. Prevents leads from going cold, even outside business hours.

$150/mo

Social Inbox

Social Inbox Management $249/month. Instagram DMs + Facebook Messenger coverage during business hours. Includes lead qualification, tagging, delivery to your CRM/email, transcripts, and weekly summaries. Fair usage: 300 conversations/month.

$249/mo

Ask about add-ons

Most Frequently Asked Questions

Everything you need to know

These FAQs are pulled from your finalized content. Swap wording as you refine positioning.

How does Elira Support work?

We become an extension of your team. After onboarding, a dedicated small team works on your account, handling live chat conversations on your website using your tone, FAQs, and escalation rules.

All you need to do is onboard us with clear details about your business, goals, and how you want conversations handled. From there, we take care of the rest. During onboarding, we also share practical ways to improve your website experience, chatbot flow, and live chat setup to increase engagement and conversions.

Beyond day-to-day support, we help optimize interactions over time. This includes refining chat scripts, improving response flows, and identifying opportunities to enhance customer experience. You'll receive biweekly performance reports with clear insights on chat activity, leads, and response quality.

Our plans are flexible and can be customized based on your monthly needs, coverage requirements, and growth goals.

Do you offer a free trial?

Yes. We offer a 7-day structured trial so you can experience how our live chat support works before committing. The trial includes onboarding, real human agents handling conversations, and live chat support aligned with your business needs.

There's no long-term commitment required. At the end of the 7 days, you can continue, adjust your plan, or opt out with no obligation.

What does the onboarding process look like?

Onboarding starts with a short Google Meet call where we learn how your business works, your customers, and how you want conversations handled. From there, we set up the chat widget, review FAQs, and align on workflows. The process is structured and usually completed within 1–2 business days.

Will we need multiple calls or meetings?

Most clients only need one onboarding call. If your setup is more complex, we may schedule a quick follow-up to fine-tune details and ensure everything runs smoothly.

Is this real human support or AI?

All customer conversations are handled by trained human agents. We focus on real, thoughtful responses that feel natural to your customers.

Can you match our brand voice and processes?

Yes. We adapt to your preferred tone, scripts, and internal processes so customers feel like they're speaking directly with your team.

What hours do you provide support?

We offer business-hours coverage aligned with your timezone, with options to expand coverage as your needs grow.

How do you handle questions that require escalation?

We follow clear escalation rules agreed during onboarding, routing complex or sensitive requests to your team without delays.

Will we receive performance updates?

Yes. You'll receive clear reporting on chat volume, response times, and lead quality so you always know how support is performing.

Are there long-term contracts?

No long-term commitments. Our plans are billed monthly, giving you flexibility as you scale.

How do payments work?

Payments are processed via secure ACH or wire transfer. Once your service scope is finalized, we issue a formal invoice with clear payment instructions. This approach supports customized service plans while maintaining a secure and transparent billing process.

How often will I be billed?

Billing is handled on a monthly basis. Invoices are issued at the start of each billing cycle, with services continuing uninterrupted throughout the active term. Billing schedules and renewal timing are communicated clearly in advance.

Payments are processed via secure ACH or wire transfer. Once your service scope is finalized, we issue a formal invoice with clear payment instructions. Billing is monthly, and schedules are communicated clearly in advance.

We turn website chats into booked jobs

Elira Support responds for you, qualifies every lead, and hands off or books appointments—while you focus on the work.

Start Premium Support See Plans & Pricing

No long-term contracts Setup included Transcripts + insights

Contact

Let’s build your support system

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What you’ll get on the first call Coverage recommendation, lead qualification flow, and a clear setup plan tailored to your site.

Lead delivery options Email, Google Sheets, or CRM (HubSpot / Zoho). We’ll align on what’s easiest for your team.

Trial 7-day structured trial available so you can validate response quality and lead outcomes before committing.